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Returns Policy

  • No claim in relation to damaged goods or shortage of volume, length, quantity or weight may be made unless such claim is made by the purchaser in writing to LumaPower within 7 days of delivery of the goods to the purchaser.
  • LumaPower’s only liability for any such loss or damage shall be, in its sole discretion, to replace or repair goods lost or damaged or pay for such goods to be replaced or repaired. 
  • Goods may only be returned for credit upon the written agreement of LumaPower and within 60 days from the date of original invoice. In all cases the original invoice must be quoted and return freight must be prepaid by the purchaser . LumaPower reserves the right to charge a restocking fee on goods accepted for credit. All goods retur ned for credit must be in their o riginal pack and in re – saleable condition. Goods specifically ordered by LumaPower for the purchaser will not be accepted for credit . LumaPower reserves the right to impose special conditions on the return of cable. 

Download LumaPower Return form by Click here.